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Privacy Policy/Terms & Conditions

Privacy Policy

Effective Date: August 5, 2026

Welcome to Empressive Naturals. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Payment information (processed securely through our payment processor; Empressive Naturals does not store complete payment card information)
  • Order history
  • Information you voluntarily provide when contacting us or submitting forms through our website

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of your visit
  • Cookies and similar technologies used to improve your browsing experience.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate with you regarding your purchases.
  • Respond to customer service inquiries.
  • Improve our products, website, and customer experience.
  • Detect and prevent fraud or unauthorized transactions.
  • Comply with applicable legal obligations.

Sharing Your Information

Empressive Naturals does not sell, rent, or trade your personal information.

We may share information only with trusted third-party service providers who assist in operating our business, including payment processors, shipping carriers, website hosting providers, and email service providers. These providers are permitted to use your information only as necessary to perform their services.

We may also disclose information when required by law or to protect our legal rights, customers, or business operations.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember user preferences, and enhance your shopping experience.

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. Empressive Naturals is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Opt out of marketing communications by following the unsubscribe instructions included in our emails.

Changes to This Privacy Policy

Empressive Naturals reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective upon posting the updated Privacy Policy on this website. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us through the contact information provided on our website.

Terms & Conditions


Terms & Conditions

Effective Date: August 5, 2026

Welcome to Empressive Naturals. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age or are using this website under the supervision of a parent or legal guardian. If you do not agree to these Terms & Conditions, please do not use this website.

2. Products

Empressive Naturals offers handcrafted personal care products, including but not limited to soaps, body oils, hair oils, face oils, foot care products, fragrances, and other wellness products.

Because our products are handcrafted, slight variations in color, appearance, texture, or fragrance may occur. These variations are natural and do not constitute a product defect.

3. Orders & Payment

All orders are subject to acceptance and product availability.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product availability
  • Pricing or typographical errors
  • Suspected fraud
  • Unauthorized or illegal transactions

Payment must be received before an order is processed and shipped.

4. Shipping

Orders are processed within the timeframe stated on our website unless otherwise noted.

Once an order has been transferred to the shipping carrier, Empressive Naturals is not responsible for shipping delays caused by the carrier, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing an accurate shipping address. Empressive Naturals is not responsible for delays or losses resulting from incorrect addresses submitted during checkout.

5. Returns, Refunds & Exchanges

Due to the nature of our handmade personal care and fragrance products, all sales are final.

We do not accept returns or exchanges on opened or used products due to personal preference, fragrance preference, or change of mind.

If your order arrives damaged, defective, or you receive the incorrect item, please contact us within seven (7) days of delivery.

To assist with our review, we may request:

  • Photographs of the product.
  • Photographs of the shipping box and packaging.
  • Your order number.
  • The remaining product or container, when applicable.

If you believe you experienced an adverse reaction after using one of our products, discontinue use immediately and contact us within seven (7) days.

We may request photographs of the product, photographs of the reaction (if you are comfortable providing them), and the remaining product for evaluation.

Any replacement, store credit, or refund will be considered on a case-by-case basis at the sole discretion of Empressive Naturals.

6. Product Use & Safety

Customers are responsible for reviewing product ingredients before purchasing.

Because every individual’s skin is different, we recommend performing a patch test before applying any product to a larger area of skin.

Discontinue use if irritation occurs.

Our products are intended for external use only unless specifically labeled otherwise.

Individual experiences and results may vary.

The statements made regarding our products have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Empressive Naturals shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use or misuse of our products or website.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

8. Intellectual Property

All content on this website, including text, product names, photographs, graphics, logos, designs, artwork, and other materials, is the property of Empressive Naturals unless otherwise noted.

No content may be copied, reproduced, distributed, modified, published, or otherwise used without the prior written permission of Empressive Naturals.

9. Changes to These Terms

Empressive Naturals reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon posting to this website. Your continued use of the website following the posting of revised Terms & Conditions constitutes your acceptance of those changes.

10. Contact Information

If you have any questions regarding these Terms & Conditions or our Privacy Policy, please contact Empressive Naturals through our website or by using the customer support email provided on our Contact page.

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